Last updated: 17 March 2026

• We are SAMAIRA CAPITAL PTY LTD trading as GetMyRoster, ABN: 27 629 851 065 Our registered office is at: Sydney, NSW, Australia, operate https://www.getmyroster.com and the Get My Roster a web and mobile application, collectively known as the “Applications”.

• These terms govern the use of the Applications, along with our Privacy Policy, the Applications Terms and Conditions, and any applicable laws or regulations governing the use and access of the Applications. 

• If you access and use any part of the Applications on someone else's behalf, you represent that you have the authority to do so, and accept these Terms and Conditions “Terms”, on their behalf. 

• Please read these terms carefully before using the Applications, as they set out important information about your and our rights and obligations. 

1. General

   1. Any reference to “we”, “us” or “our” in these terms is to GetMyRoster, and any reference to “you” or “your” is to the person accessing or using the Applications.

   2. We may make changes to these terms at any time, or upon notice, as required by law, we will post a new version on the Applications and update the date set out above. Where practicable, we will endeavour to provide prior notification of any changes to those who access the Applications; however, it is the sole responsibility of the accessor to ensure that any such changes are brought to the attention of the user. Any changes are effective immediately upon posting to, or removal from, the Applications. Your continued use of the Applications thereafter constitutes your acceptance of any changes to the Applications or Terms. If you do not agree to any change, then you must immediately stop using the Applications. 

   3. By  clicking ‘I Accept’ or similar, by creating an account, accessing the Applications, or otherwise accessing any services provided by GetMyRoster, you agree to be bound by these Terms. If you do not agree to the below Terms, you must not access and use any part of the Applications. 

2. Acceptance of Terms

   1. By accessing or using the Applications, you confirm that:

      1. You have read, understood, and agree to be bound by these Terms. 

      2. You have legal capacity and authority to enter into a binding contract. 

      3. You agree to comply with all applicable laws and regulations in connection with your use of the Applications. 

      4. If you are using the Applications on behalf of a business or organisation (each, a “Customer”), you have authority to bind that organisation to these Terms, and the organisation accepts these Terms. 

3. Product description

   1. Descriptions of the Applications are set out on our website

   2. The Applications provide a cloud-based workforce scheduling and rostering platform designed to aid Customers create, manage, and distribute employee work schedules. The Applications is offered as a Software-as-a-Service (SaaS) product accessible via internet connection through supported web browsers and devices. 

   3. The Applications include, but are not limited to, the following functionality:

      1. creating and managing staff rosters and schedules; 

      2. assigning employees to shifts across one or more locations; 

      3. employee availability and leave management, including leave request and approval workflows; 

      4. open shift broadcasting and shift claim functionality; 

      5. employee time tracking, including clock in/clock out tools; 

      6. staff certification tracking; 

      7. reporting, roster and analytics; 

      8. integration capabilities with third party systems and API access (only available on certain subscription plans); and 

      9. mobile applications for iOS and Android devices. 

   4. Employers and administrators utilise the web dashboard to manage schedules and staffing. Employees access the Applications through the mobile or web interface to view shifts, submit availability, track times and receive notifications, depending on the permissions granted by the Customer. 

   5. From time to time, the features and functionality of the Applications may be updated, modified, or expanded. We aim to ensure that our website reflects any such changes as soon as reasonably practicable; however, you should refer to the Applications for the most current feature availability.

   6. GetMyRoster shall not be liable to you or any third party for any such modification, suspension, or discontinuance. 

4. Registration and User Accounts 

   1. In order for any workforce member to access the Applications, an account must first be created by an account owner “Account Owner”. An Account Owner may create profiles for other users within the account “User Profiles”. User Profiles may be designated as an additional Account Owner, as an “Administrator”, or as an “Employee”. Account Owners, Administrators, and Employees are granted different permissions within the Applications, dependant on the subscription plan. 

   2. When creating an account or User Profile, you agree to provide accurate and complete registration information and ensure that any changes to the information provided within the User Profile is accurately updated. 

   3. The Account Owner is the primary account holder and is responsible for all activity within the account. The Account Owner may create and manage Administrator and Employee profiles, configure Applications settings, and manage the Customer’s subscription and billing. Any action taken within the account is deemed an authorised action by the Customer. 

   4. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must not share your credentials with unauthorised users, use another user’s account without permission, or attempt to gain unauthorised access to any accounts or the Applications infrastructure. 

   5. You must notify us immediately of any unauthorised use of your account or any other security breach by emailing [email protected]. GetMyRoster will not be liable for any loss or damage arising from unauthorised use of your account. 

5. User Roles and Responsibilities 

   1. Customer’s using the Applications are solely responsible for:

      1. Inviting, managing, and removing their staff users from the Applications. 

      2. Maintaining accurate and up to date staff and organisational information.

      3. Ensuring all rosters, schedules, and time tracking practices comply with applicable employment, labour and workplace laws. 

      4. Informing their staff of any Customer policies relating to the use of the Applications, including any monitoring or data collection that may occur. 

      5. Obtaining all rights, permissions, and consents required under applicable law from personnel whose personal information is uploaded to the Applications. 

      6. Managing and granting access to personnel appropriate to the subscription level. 

   2. GetMyRoster provides tools for scheduling and communication only. GetMyRoster does not assume any responsibility for employment decisions, labour law compliance, payroll obligations, worker classification, or any other workplace management practices. The Application is a software tool and does not constitute legal, human resources, payroll, or employment advice. 

6. Acceptable Use Policy

   1. You may not do, or attempt to do, or facilitate a third party in doing, any of the following: 

      1. Violate any applicable law or regulation in connection with your use of the Applications. 

      2. Upload, transmit, or distribute any malicious software, harmful code, viruses, worms, trojan horses, or other disruptive components. 

      3. Attempt to disrupt, interfere with, impair, or compromises the Applications or its underlying infrastructure, services, or networks. 

      4. Access Data, accounts, or systems belonging to other users without authorisations. 

      5. Use the Applications for fraudulent, deceptive, misleading, or unlawful purposes. 

      6. Decipher, decompile, disassemble, or reverse-engineer any of the software or code used to provide the Applications. 

      7. Use any robot, spider, automated script, bot, scraping tool, or other automated device to access, index, or data-mine the Applications without prior written consent. 

      8. Frame or mirror any part of the Applications without authorisation. 

      9. Resell, sublicense, commercially exploit, or make the Applications available to a third party in a manner not expressly permitted by these Terms. 

   2. We reserve the right to investigate and take appropriate action against any misuse of the Applications, including suspending or terminating accounts, removing content, and referring matters to the relevant regulatory bodies or enforcement agencies where appropriate. 

7. Intellectual Property

   1. GetMyRoster, its affiliates, and its licensors as applicable, own all rights, title and interest in the Applications and services (including the API) and all content thereon, including but not limited to its overall appearance, software code, platform design and interface, algorithms and scheduling tools, graphics, text, videos, branding, trademarks, logos, and all documentation and materials “GetMyRoster Content” 

   2. Subject to your compliance with these Terms, GetMyRoster grants you a limited, non-exclusive, non-transferable, revocable licence to access and se the Applications and GetMyRoster Content solely for your internal business purposes as permitted by these Terms. This license does not include any right to sublicense the Applications or GetMyRoster Content to any third party. 

   3. Except as expressly permitted by these Terms, you may not: 

      1. Copy, modify, adapt, translate, distribute, publish, or resell the Applications or any portion of it. 

      2. Create derivative works based on the Applications or GetMyRoster Content. 

      3. Reverse engineer, decompile, disassemble, or attempt to extract the source code of the Applications. 

      4. Remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices. 

      5. Use any GetMyRoster trademarks, service marks, or logos without prior written consent. 

   4. If you provide GetMyRoster with any feedback, suggestions, or ideas regarding the Applications, GetMyRoster may use all such feedback without restriction, compensation, or any obligation of confidentiality to you. 

8. Customer Data and User Content

   1. The Applications allows users to upload or enter information including but not limited to logos, images, employee details, rosters and schedules, staff availability records, certifications and qualifications, time tracking data, leave requests, and other operational records “User Content”. You are and shall at all times remain fully responsible for any User Content you upload and the consequences of posting, publishing, or sharing it through the Applications. 

   2. You retain all ownership rights in and to the User Content you submit to the Applications. Nothing in these Terms assigns or transfers to GetMyRoster any intellectual property rights in your User Content. 

   3. You represent and warrant that: 

      1. All User Content you upload complies with applicable law and does not infringe the intellectual property, privacy, publicity, or other rights of any third party. 

      2. You have all necessary rights, licenses, consents, and authorities to submit the User Content. 

      3. When you upload personal information of employees or other third parties, you have obtained all consents and have all met all necessary legal obligations under applicable law to do so. 

9. Subscription Plans and Billing

       GetMyRoster offers several subscription tiers, including:

1. Free Plans for small teams with limited users and locations.

2. Paid subscription plans based on number of users, locations or features required. 

3. Enterprise plans with custom features and add on integrations. 

2. Subscription fees are set out on our website at the time of purchase “Fees”. GetMyRoster reserves the right to change Fees, but must provide reasonable notice to Customers to allow for the opportunity to opt from the subscribed services. 

10. Subscription Term, Renewals and Cancellation 

    1. Subscriptions are billed on a recurring monthly unless otherwise stated. By subscribing to a paid plan, you agree that your subscription will automatically renew at the end of each billing month, and that your payment method will be charged automatically for the next billing period at the then current rate unless you cancel prior to renewal. 

    2. You may cancel your subscription at any time through your account settings or by emailing [email protected]. Upon cancellation, your subscription will remain active until the end of the current period and you will not be charged for the next billing cycle. Except where required by law, cancellation does not entitle you to a refund for any portion of the current billing period already paid, including partial subscription periods, unused services or downgrades of subscription tiers. 

11. Refund Policy

Except as expressly set out in these Terms or as required by applicable laws (including the Australian Consumer Law), all subscription payments are non-refundable. This applies to partial subscription periods, unused services, and fees charged following a downgrade or cancellation during a billing cycle. Nothing in this refund policy is intended to exclude, restrict, or modify any consumer rights or guarantees that cannot be excluded under the Australian Consumer Law. If you believe you are entitled to a remedy under applicable laws, please contact us at [email protected]. 

12. Availability of the Service

    1. We aim to ensure the Applications are available at all times. However, we do not guarantee uninterrupted, continuous, or error-free access. The Applications may be unavailable from time to time due, but not limited, to: 

       1. Schedule maintenance or system upgrades (for which we will endeavour to provide a reasonable amount of notice).

       2. Technical issues, software defects, or infrastructure failures. 

       3. Internet or telecommunications connectivity issues outside our control. 

       4. Events beyond our reasonable control, including natural disasters, acts of government, or third party service failures. 

    2. GetMyRoster may perform scheduled maintenance on the Applications at any time. We will use reasonable endeavours to minimize disruption during any maintenance periods. 

    3. We may modify or discontinue any feature or functionality at any time. We will use reasonable endeavours to provide reasonable prior notice of any significant changes that may materially interfere or impact with your use of the Applications. 

13. Third Party Services and Integrations

    1. The Applications may provide links to, or enable integration with, third-party services such as payroll systems, communication platforms, calendar tools, or other external software (“Third Party Services”). GetMyRoster does not endorse, control, or operate any Third Party Services and make no warranties or representations about them. 

    2. GetMyRoster is not responsible for: 

       1. The availability, accuracy, or reliability of Third Party Services. 

       2. The Data handling, privacy, or security practices of third parties. 

       3. Any loss or damage caused by your use or reliance on Third Party Services. 

       4. Any terms, fees, or obligations imposed by third parties. 

    3. By connecting a Third Party Service to the Applications, you represent and warrant that you all all required rights, licenses, permits, and consents to do so, and you grant GetMyRoster permission access and use your information from that service to the extent necessary to provide the information. Your use of any Third Party Service is governed by that third party’s terms and conditions and privacy policies. 

    4. To the fullest extent of the law, GetMyRoster cannot guarantee or warrant the continued availability of any integration or feature that relies on a Third Party Service, the accuracy of generated schedules, or uninterrupted or error free operation. We may cease providing any integration at any time without anytime without entitling you to any refund 

14. Disclaimer of Warranties

    1. Your use of the Applications and Services is at your sole discretion and risk. The Applications and Services are provided on an “as is” and “as available” basis, without warranties of any kind. GetMyRoster does not represent or warrant that the Services will meet your requirements or be suitable for your needs. 

15. Limitation of Liability

    1. To the maximum extent permitted by law, GetMyRoster, will not be liable for indirect, incidental, special, punitive, or consequential loss, including but not limited to:

       1. loss of profits, 

       2. loss of business or revenue,

       3. loss of data, 

       4. business interruption,  

       5. reputational harm, 

arising from or in connection with your use of or inability to use the Applications or Services. 

2. Any causes of action you may have against GetMyRoster must be commenced within one year of the date of the cause of action arose, or within the shortest period permitted by applicable law. 

 

16.    Indemnification 

    1. You agree to indemnify, defend, and hold harmless GetMyRoster from and against any and all claims, damages, costs, losses, liabilities, and expenses (including reasonable legal fees) that arises out of or relate to: 

       1. Any breach of these Terms by you or anyone using your account (whether authorised or not). 

       2. Any claim, loss, or damage arising from your use, attempted use, or misuse of the Applications. 

       3. Your violation of any applicable law or regulation, or any of your representations, warranties, or obligations under these Terms. 

       4. Your infringement of the intellectual property, privacy, or other rights of any third party. 

       5. Any User Content you submit to the Applications. 

       6. Any breach of applicable privacy or data protection in connection with your use of the Applications. 

17. Termination of Accounts 

    1. Subject to any applicable law, GetMyRoster may, at its sole discretion, with or without notice, suspend or terminate your account or User Profile, or take any other corrective action it deems appropriate, including the following reasons: 

       1. Breach of the letter or spirit of these Terms. 

       2. Fraudulent, harassing, abusive, or unlawful behaviour. 

       3. Failure to pay applicable subscription fees. 

       4. Activities that create security, legal, or reputational risks for GetMyRoster or other users. 

       5. Extended periods of account inactivity. 

       6. Termination, suspension, or expiry of the applicable subscription for any reason. 

       7. Scheduled maintenance or emergency security concerns. 

    2. An Account Owner may request termination of their account at any time by emailing [email protected]. Termination of an account does not affect any existing payment obligations or any other provisions of these Terms that by their nature survive termination.

    3. Upon termination of your account or User Profile: 

       1. Your access to the Applications and all associated Services will be revoked. 

       2. User Content associated with the account may be deleted after a reasonable retention period at the Customer’s discretion. 

       3. You will not have any further access to any content or data stored in the Applications. 

       4. If your User Profile is deleted, any associated data may not be recoverable. 

18. Confidential Information 

    1. “Confidential Information” means all information disclosed by one party “Disclosing Party” to the other “Receiving Party”, whether orally or in writing, that is designated as confidential given the nature of the information and the circumstances of disclosure. Confidential Information of GetMyRoster includes the Applications, Services, technology, API, security procedures, documentation, pricing and business plans. Confidential Information does not include information that: 

       1. is or becomes publicly available without breach of any obligation; 

       2. was already known to the Receiving Party prior to disclosure; 

       3. is received from a third party without restriction; or 

       4. was independently developed by the Receiving Party without reference to the Confidential Information. 

    2. The Receiving Party will: 

       1. take at least reasonable measures to prevent the unauthorised disclosure or use of Confidential Information; 

       2. not use, disclose, copy, or reproduce any Confidential Information for any purpose outside the scope of these Terms; and 

       3. limit access to those employees, affiliates, service providers, and agents who need to know the information and who are subject to confidentiality obligations at least as restrictive as those set out herein. 

19. Service Levels and Uptime

    1. We aim to provide 99% uptime (excluding scheduled maintenance). We do not guarantee uninterrupted access.

    2. Scheduled maintenance will be notified in advance where practicable.

    3. Service credits or remedies for downtime (if any) will be at our sole discretion and limited to the fees paid.

20. Data Ownership and Export

    1. You retain ownership of your data (rosters, employee records, time tracking, etc.).

    2. Upon termination, we will provide a reasonable opportunity to export your data in a standard format with a minimum fee. After 30 days, we may permanently delete it.

21. Support

    1. Support is provided via email or in-app channels during business hours (AEST), with response times varying by subscription plan.

    2. Premium/Enterprise plans may include faster response times or dedicated support.

22. Payment Terms

    1. All fees are exclusive of GST. You must pay all invoices by the due date.

    2. We may increase prices with 30 days’ written notice. Continued use after the increase constitutes acceptance.

    3. Late payments may incur interest and suspension of access.

23. Warranties

    1. We warrant that we have the right to grant you access to the Applications and that the Applications will materially conform to their described functionality.

    2. Except as expressly stated, the Applications are provided “as is” without any other warranties.

24. Force Majeure

    1. Neither party is liable for delay or failure to perform due to events beyond reasonable control (e.g., natural disasters, war, cyber-attacks, government actions).

25. Assignment

    1. You may not assign or transfer your rights or obligations without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

26. Entire Agreement

    1. These Terms (together with the Privacy Policy and any Subscription Agreement) constitute the entire agreement between you and us.

27. Governing Law and Jurisdiction 

    1. These Terms are governed by and constructed in accordance with the laws of New South Wales, Australia, without regard to its conflict law of principles. Any disputes arising from or related to these Terms or the Applications will be subject to the exclusive jurisdiction of the courts of New South Wales. By using the Applications, you irrevocably submit to the personal jurisdiction of those courts.